If 1PasswordAnywhere is not able to load all of its files, you will see an error like this:

Most often, this error occurs when Dropbox has not completed syncing all of your 1Password data. Other causes could include incorrect file permissions or the availability of the Dropbox service.

Troubleshooting checklist

In most cases, this error will go away if you wait a few minutes for Dropbox to finish syncing your data to the cloud. If it does not, try the steps in the checklist below. After each step, check to see if you can access 1PasswordAnywhere.

Step 1. Verify that Dropbox is working.

Sometimes this error indicates a problem with your Dropbox configuration. Add a file to your Dropbox folder (e.g. a document) and check to see that it’s accessible from Dropbox.com.

Step 2. Verify that you have permission to access 1Password’s data.

If Dropbox is working normally but the error persists, the next step is to locate the relevant “key data file” on your computer and check that its permissions are set correctly.

  1. Click on the the key data file link in the error message. You’ll be taken to a new page (usually a 404 page).
  2. Make a note of the file that could not be loaded by referring to your browser’s address bar. The file’s name and location are at the end of the URL.
  3. Open your computer’s file browser, go to your Dropbox folder, and locate your 1Password keychain.
    • Mac: your keychain will appear as a file named 1Password.agilekeychain. Right click on this file and click Show Package Contents.
    • PC: your keychain will appear as a folder named 1Password.agilekeychain.
  4. Navigate through through the keychain and locate the data file in question (e.g., with the example shown above, you would go into data folder and look for contents.js).
  5. Confirm that the file’s permissions are set so that you can view and modify it.
    • Mac: Right click on the file and choose Get Info. In the Sharing and Permissions section, ensure that your user has “Read & Write” access.
    • PC: Right click on the file and choose Properties. In the Security tab, ensure that your user has been granted “Full control”.

Once you’ve checked the permissions for the data file (and adjusted them if necessary), allow Dropbox to sync and try accessing 1PasswordAnywhere once more.

Step 3. Repair the sync keychain. (Windows Only)

If you use 1Password on a Windows PC, you can repair the sync keychain and regenerate missing or damaged files. Please note that 1Password for Mac currently does not have this ability.

  1. Open 1Password for Windows.
  2. Select File > Repair 1Password Vault.

Give Dropbox time to finish syncing and then try accessing 1PasswordAnywhere once more.

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